How to contact us
Please read the information here before contacting us. If you cannot find what you need, contact us using the form below.
Online Music Theory
For technical assistance, contact PSI customer support. Phone numbers are available under Customer Support and Technical Enquiries on our Guidelines page.
To avoid exam deadlines falling over Christmas, booking for online Music Theory exams will be closed from 25 November (00:00 UK time) to 5 December (23:59 UK time) 2022. PSI Customer Support will be available as usual to help with technical issues over Christmas.
Performance Grades and Digital ARSMs
Check our Performance Grade pages for guidelines, syllabuses, and our Recording Guidance video. We also have a guide to booking your exam.
Booking for digital Performance Grade and ARSM exams will be closed from 23 December 2022 to 1 January 2023 (UK time). If you book before 23 December, you will still be able to upload videos during this time.
Refunds for exams until 31 December 2022
To support anyone affected by COVID restrictions, for all face-to-face instrumental and singing or Grade 6 to 8 Music Theory exams, any absent candidate will automatically receive a full refund. See our Cancellations page.
Please note this policy does not include Grade 1 to 5 online Music Theory, digital Performance Grades or digital ARSM exams.
Exam dates and booking periods
See our Dates and Fees page.
For the following enquiries, please use the contact form below:
- Results and certificates
- Fees and refunds
- Syllabus questions and what happens in the exam
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