This customer service statement provides an overview of our exam services. It sets out our aims, our undertakings to you, our customer and our performance targets. The final section provides details of where to go for further information, including contact details.
Who we are
ABRSM’s mission is to inspire musical achievement. From world-class exams, award-winning books and innovative learning apps, to scholarships, donations and creative partnerships – we do everything we can to support participation, progression and success in music.
Our exam service
We strive for integrity, efficiency, accessibility, openness and excellence in three core areas:
Quality and consistency of assessment
We provide examiners who are trained to deliver reliable and consistent assessments according to clear, published criteria. Our exams are based on thoroughly researched syllabuses and are monitored through rigorous quality-assurance procedures.
The exam experience
We aim to provide a positive exam experience for every candidate by ensuring all elements of the exam meet the highest possible standards, from the examiner’s conduct of the exam, to the facilities provided, the exam environment and the welcome provided by the steward.
We provide support throughout the exam process, from initial enquiry, through submitting entries, to results and beyond. We aim for ease, clarity and accessibility in our processes, with information and services provided online wherever possible.
In all our activities we follow best practice regarding child protection, equal opportunities, data protection and accessibility for those with special needs as confirmed in our Exam Regulations.